Auto Transport FAQs

Do you offer door-to-door transport?

Yes — and it’s one of our most popular services.
As a family-owned auto transport company, we focus on making the process simple and stress-free. We pick up and deliver your vehicle directly to your home, office, or another location you choose — no terminal visits required.
Pickup and delivery are subject to accessibility and local regulations.

What payment methods do you accept?

We offer flexible and convenient payment options.

Our most commonly used payment methods are Zelle and Venmo, which many customers prefer for their speed and ease.

We also accept:

• Visa

• MasterCard

• American Express

• Discover

• Cash or money orders

Payment is collected after your quote is approved, not before.

How do I get an auto transport quote?

Getting a quote is quick and easy.
Call us at 425-268-0211 or submit your information online, and a member of our family-run team will personally assist you.

When is payment due?

Once you approve your quote, a deposit is required to book and secure your spot and pickup date.

The remaining balance (or full payment, depending on your terms) is processed once your vehicle has been assigned to a driver.

Can I choose my pickup or delivery date?

Yes. While exact times cannot always be guaranteed, we schedule a 2–4 hour pickup window for your convenience.
If a specific loading time is required, an additional fee may apply.

How long will delivery take?

Transit times vary depending on pickup and delivery locations. For the most accurate estimate, please call 425-268-0211 so we can review your route together.

Delivery timelines may be affected by:

• Federal driver hour and mileage regulations

• Weather or road conditions

• Additional scheduled deliveries

Our priority is always safe, reliable, and timely transport.

What happens if my vehicle is damaged during transport?

Your vehicle is important to us. In the rare event damage occurs:

• Contact our office immediately

• Note the damage on the Bill of Lading at delivery, while the driver is present

• Submit a written claim within 2 days of delivery

Claims must include repair estimates and photos.
All freight charges must be paid in full before a claim can be processed.

Can I place personal items inside my vehicle?

Yes, up to 100 lbs is allowed. However, we recommend keeping personal items to a minimum.

Please note:

• Items may shift during transport

• We are not responsible for damage caused by personal belongings

• Excess weight or blocked visibility may result in additional fees at the driver’s discretion

Do you transport motorcycles, inoperable, or specialty vehicles?

Yes — we regularly transport:

• Motorcycles

• Inoperable vehicles

• Exotic, specialty, and classic vehicles

Inoperable vehicles must roll and steer and require a $150 additional fee. Additional charges may apply depending on loading difficulty.
Extra parts are accepted on a case-by-case basis.

Can I track my shipment or request updates?

While we don’t currently offer online tracking, we pride ourselves on personal communication.
You may request updates anytime by calling us or emailing quote@i-5autotrans.com.

Is my deposit refundable?

Yes.

• Fully refundable if we receive cancellation at least 24 hours before dispatch

• Non-refundable once the vehicle has been dispatched to a driver

This policy allows us to secure trusted drivers and reserve your scheduled transport.