Your Vehicle Is Booked – What's Next?

Thank you for choosing us for your vehicle transportation!

Once your booking is confirmed, our team begins coordinating the transportation of your vehicle. Below is everything you need to know about the process, estimated delivery times, and what to expect along the way.

Our goal is to make your experience as smooth as possible while ensuring your vehicle is transported safely.

Vehicle Transportation Checklist

Make sure your vehicle is ready for pickup and delivery. Review important preparation steps, required documents, and vehicle requirements before your scheduled transport.

  • Please make sure your vehicle is ready for transportation:

    • Remove personal belongings: Remove all personal items and valuables from your vehicle unless previously approved. Any permitted belongings must comply with our personal-item policy.

    • Clean your vehicle: A reasonably clean exterior makes it easier to inspect and document the vehicle's condition.

    • Check for existing damage: Take photos of your vehicle from multiple angles before pickup, including any existing scratches, dents, or other visible damage.

    • Remove loose accessories: Remove loose items, removable antennas, and exterior accessories that could become damaged during transportation.

    • Disable alarms: Turn off any vehicle alarms or provide the driver with instructions for disabling them.

    • Check your fuel level: Keep approximately 1/4 tank of fuel. A full tank is not necessary for transportation.

    • Check your vehicle's condition: Make sure your tires are properly inflated and the battery is functional if the vehicle is being transported as operable.

    • Remove toll tags: Remove toll transponders and parking passes to avoid unintended charges during transportation.

    • Have your keys ready: Provide the driver with the necessary keys to operate and load your vehicle.

  • Please notify our office in advance if your vehicle:

    • Is inoperable or does not start.

    • Has mechanical issues, flat tires, or a dead battery.

    • Has low ground clearance or special loading requirements.

    • Has modifications or oversized accessories.

    • Has any other condition that may affect loading or transportation.

    Please provide accurate information about your vehicle's condition when booking. Additional equipment or handling requirements may result in additional fees.

  • When the driver arrives:

    • Make sure someone is available to release the vehicle.

    • Provide the vehicle keys.

    • Walk around the vehicle with the driver.

    • Review and document the vehicle's existing condition.

    • Complete and sign the pickup Bill of Lading.

  • When your vehicle arrives:

    • Inspect the vehicle carefully before signing the final paperwork.

    • Compare its condition with the original pickup documentation.

    • Document any new visible damage on the Bill of Lading before signing.

    • Notify the driver and our office immediately if you notice any concerns.

Transportation Timeline

Understand what to expect after your vehicle is picked up, including estimated delivery times, transportation updates, and important details about the journey.

  • Vehicle transportation typically takes approximately 5–7 days after pickup, depending on the distance, route, weather, traffic, road conditions, and other unforeseen circumstances.

    Please keep in mind that delivery dates are estimates and not guaranteed arrival dates.

    IMPORTANT: PLEASE ALLOW 72 HOURS (3 DAYS) AFTER PICKUP BEFORE REQUESTING A ROUTINE STATUS UPDATE.

    Our drivers are actively transporting vehicles and must prioritize safe driving practices and appropriate rest periods.

  • We understand that you are excited to receive your vehicle! However, long-distance transportation takes time, and our drivers cannot provide constant location updates while on the road.

    • Please refrain from contacting drivers directly for routine location updates.

    • Allow at least 72 hours (3 days) after pickup before requesting a status update.

    • For questions or concerns, please contact our office at quote@i-5autotransportllc.com

    • If your vehicle has not arrived within the estimated 5–7-day delivery window, please contact our office.

    Please remember that our drivers need adequate rest to ensure everyone's safety on the road. We appreciate your patience and understanding.

  • When does the delivery timeline begin?

    The estimated delivery timeline begins once your vehicle has been picked up, not when your deposit is paid or your booking is confirmed.

    Why can't I receive constant location updates?

    Our drivers are focused on transporting vehicles safely. They cannot answer calls or provide continuous updates while driving.

    Can my vehicle take longer than 7 days?

    Yes. Weather, traffic, road conditions, route changes, and other unforeseen circumstances may affect delivery times.

    Will I receive a call before delivery?

    Driver will contact you 24 hours prior to pick-up and delivery to confirm location and timing.

    Who should I contact if I have questions?

    Please contact our office at quote@i-5autotransportllc.com rather than contacting drivers directly for routine updates.